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Hi there- I have been locked out of my online account for weeks now and the reason I haven't been able to deal with it is because I am in Ireland and I don't have international calling on my phone. Can someone please advise how I can access my account soon? I'm really going nuts not being able to track what I am spending while on my semester abroad. Thanks.
October 10, 2017 09:42:19 AM
In reply to Alanna, Galway
Hi Alanna. We're so sorry to hear that you've been locked out and we'd like to help direct you.
We apologize; once the online profile has been locked, we will need to speak with you in order to get it unlocked.
We understand that international calling can be costly, so we want to make you aware that you can call us collect with operator assistance from a land line. Simply ask the operator to use country code 011 and dial 215-569-0518. We're here 24/7 to help get you back online. It’s a quick fix to unlock the profile. We can also reset your password, if necessary, and then stay on the line with you until you've successfully logged in.
We also want to provide you with our standard international phone number of 856-751-9000.
We look forward to hearing from you soon and hope you're enjoying your semester in Ireland! Have a good day, Alanna.
Candice A, Mount Laurel
October 10, 2017 09:43:02 AM