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I log into the APP once a day, yesterday it says i failed to answer my security question to many times (not true, wasn't even offered the chance to enter security question) and locked me out my account. The Reset Password option says my account name is wrong. What do i do? Never had any problems. Glitch?
February 9, 2016 01:41:11 PM
1 person recommended this |
In reply to robb, washington
Welcome to TD Helps, Robb.
To best assist, we ask that you reach out to us directly for help. You are able to call our Banking Specialists 24/7 by dialing 888-751-9000 (800-493-7562 option 2 for BusinessDirect). After account verification, our Representatives will be glad to determine the issue and help you log in again.
Similarly, you are able to visit any TD Store during lobby hours for assistance. To take a look at TD Stores near you please visit http://bit.ly/TDStores.
If you are trying to log in to your Credit Card account online, you can contact one of our Credit Card Specialists 24/7 at 888-561-8861.
Please know that we would like to assist you directly however TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We appreciate your visit, Robb.
Alara B, Mount Laurel
February 9, 2016 01:43:37 PM