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When I try to log in to my account, I can't write my full username. For example, I will type in "firstname.lastname@example.org" and I will get cut off and I can't complete my username/email address. I have tried on multiple occasions.
April 20, 2015 02:20:53 PM
In reply to Lucia, Fairfield
We appreciate you coming to TD Helps, Lucia.
Just a few guidelines we'd like to share with you about TD Online Banking username. Your User Name:
· Must consist of 6 to 32 letters and numbers, with no spaces.
· Must contain at least one letter and one number.
· Can contain any of these special characters / \ ( ) % - ; | # + = @ . _
· Stay away from using easy to get information (mother’s maiden name, birth date, etc.).
· Select a User Name that is not similar to your Password.
To best assist you with our Online Banking difficulties, we ask that you give us a call at 800-493-7562 to speak with a Tech Support Specialist. We are available 24/7 and after account verification, we'd be happy to look into this further.
Let us know if you have other questions and have a nice day.
Brian M., Mount Laurel
April 20, 2015 02:25:25 PM