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I am trying to log into my account and I get through the username/pw and security question and then a box pops up saying that to avoid fraud I need to provide the following information: SSN, driver's license number, mother's middle name, DOB, address, etc. It appears to be the TD logo, but it seems suspicious that they would ask me to provide all of that permission online. Is this a phishing scam?
February 4, 2015 01:39:12 PM
In reply to Melanie, Boston
We are glad you had time to write us, Melanie. We understand your concern and would be happy tp help provide further information.
Please be informed that our website does not host ads from any external sources. We would recommend ensuring that the anti-virus software on your computer is functioning and up-to-date. Also, we recommend running scan of your computer for malware or any other viruses to ensure that you do not continue to receive these pop-ups. We do offer privacy assistance to help ensure pop-up ads and surveys do not continue to bother you. Please visit us here http://bit.ly/1npPddy for further assistance with this issue.
Additionally, TD Bank will never ask you to confirm your account number, PIN, password or any other personal information via e-mail or unsecured forum. If you are concerned that you have received fraudulent e-mail, disclosed confidential information or have questions about online security, please contact us 24/7 at 888-751-9000. We would also appreciate if you could take a screenshot of the pop-up and provide us with a copy for us to research. You can forward it to us at: firstname.lastname@example.org.
We also invite you to take a look at http://bit.ly/1pxZPLh for information on Security FAQs that may help if you have more questions or concerns. Again, please know that TD Bank will never email you or initiate a pop-up that asks you to provide personal information. We also encourage you to check out this link for more details about Identity Protection Resources: http://bit.ly/1sfKEnw.
We hope this helps Melanie and please do not hesitate to let us know if you have further questions or concerns.
Yen D, Mount Laurel
February 4, 2015 02:00:22 PM