Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
My card is not working in london. I told them I was going to LONDON & Scotland. I do not want to set up on line banking in order to notify TD again
Maria, London, england
September 13, 2017 09:42:09 AM
In reply to Maria, London, england
We're sorry to hear that you're unable to use your debit card, Maria. We'd like to help.
There could be several reasons your debit card has been declined. In order to determine why this has happened and take the necessary steps to fix it, we will need to review your account and debit card activity. As TD Helps is considered an unsecure forum, we do not have access to specific account information to help directly, but please reach out to us by phone so that we can assist you. We are available by phone 24 hours a day, 7 days a week. To reach us from outside of the United States, please use country code 011 and call 856-751-9000 or call us collect with operator assistance from a landline at 215-569-0518.
We understand that you are not currently enrolled in TD Bank Online Banking and would prefer not to enroll, but if you choose to, you can also reach out to us by secure message though online or mobile banking.
In case you choose to enroll, we'd like to provide you with instructions for enrolling and sending secure messages.
As long as you have your account number, debit card number and Social Security Number, you should be able to set up your profile online or through our app.
To begin this, please click here: https://go.td.com/1lU2qfY. If you're doing this from a mobile device or tablet, it can be done with our app. Simply download our app to begin. You can click here: https://go.td.com/1hOPk1H to find our app for Apple or Google.
To start, you'll be asked to select whether this if for a personal or business account and press 'Continue'. You will then need to accept our Terms and Conditions to continue. Once you've accepted, you'll be taken to a screen where you'll need to enter the info I've listed above, as well as your name, email address, and what type of account you have. You can then create your username. Please note that usernames must contain at least one letter and one number and must be 6 to 32 characters in length. Once that's done, you'll need to create your password. Passwords are case sensitive, can be 8-32 characters in length, and must contain at least one letter and one number. Once you've entered all of this information, press 'Continue' to set up your Security Questions. Once this completed, you'll be all set!
To send a secure message, log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We can generally respond within 24 hours or less.
We hope to hear from you soon so that we may resolve the issue with your debit card. Enjoy your time in the UK, Maria!
Candice A, Mount Laurel
September 13, 2017 09:43:09 AM