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May 6, 2015 08:18:29 AM
1 person recommended this |
In reply to jane, grants
Welcome to TD Helps, Jane. We'd be happy to guide you in the right direction for assistance.
First we'd like to take this opportunity to let you know that you've contacted the TD Helps located in the United States. We'll be sure to go over some options with you in case you're referring to an ATM Card opened here.
Normally, you have the option of visiting your local TD Bank Store for assistance and in which locations can be found here: http://bit.ly/TDStores. You may also contact us 24/7 at 888-751-9000 and we may mail a PIN Reminder to your address on file.
Another option to request a PIN Reminder would be for you to send us a Secure Message. If you are enrolled for Online Banking, you may send a Secure Message using www.tdbank.com. To send a Secure Message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you're requesting to have the ATM Card mailed to your address on file, you may simply write the request for the PIN Reminder along with the ATM Card number which you wish to have mailed. When sending your email via Secure Message, please include the following information
-Your account number
-Your ATM number
-Your request for an expedited PIN reminder
-Please include the following statement: "I take full responsibility for the PIN being mailed to the alternate address.”
-Also, if you have not yet provided your travel information to us as mentioned above, please include your travel dates and destinations for the most efficient service.
Once we receive your complete request, we can request the PIN reminder for you.
If you're not yet enrolled in Online Banking for your personal accounts, you may use our self-service option by visiting http://bit.ly/1lU2qfY to begin the enrollment process. In order to do so, you will need your account number, TD Bank ATM number, your Social Security number and your email address. Once at the page, please select "Personal" from the drop down box. When you select continue, you will have to read and accept the Online Banking Service Agreement. Then you will be asked to enter your personal information including the items mentioned earlier and to create a user name and password. Finally you will be asked to create three security questions. When you finish the enrollment process, you will have immediate access to your account(s).
Please understand, for your account security, we're unable to access your PIN via telephone, email or TD Helps.
If you meant to connect with Canada, that's okay! We invite you to look here: http://bit.ly/1zMfZac for an answer to a similar question, answered by our friend Meghan. While you're there, you may feel free to ask your own question too.
We hope this helps and please enjoy your day.
Sandy D, Mount Laurel
May 6, 2015 08:21:56 AM