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Faye, Dominican Republic
May 13, 2015 06:11:36 PM
In reply to Faye, Dominican Republic
Hi Faye, thanks for reaching out to us through TD Helps with this. We're sorry to hear that you lost your TD Bank Debit Card though and we'll be sure to help with this.
We recommend trying to contact us at our international phone number 1-856-751-9000. Our Banking Specialists are available 24/7 and please keep in mind that international phone charges may apply if you contact us at our local number.
If you have access to a landline where you're at, please know that you can also reach us 24/7 by calling collect with Operator assistance. Just ask the Operator to dial us at 1-215-569-0518 and we will gladly accept the call to help! Once we speak, one of our Banking Specialists can close your card and even order a new one for you right away.
Another way you can contact us to close your debit card is by reaching out to us through a Secure Message. If you're already enrolled for Online Banking with us, you can access your online profile by logging in here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located under the “Message Center.” When you get there, please select "General Customer Service" as your subject and then you can include your notes or comments to close out your debit card. We'll respond back within 24-48 hours to confirm it's been closed.
We hope these options help, Faye, and enjoy the rest of your stay!
Justin B, Mount Laurel
May 13, 2015 06:12:24 PM
i have no phone and would like my card suspended
michael, stewartsville, nj 08886
August 5, 2016 08:02:21 AM
In reply to michael, stewartsville, nj 08886
We're sorry to hear this, Michael.
We recommend taking a look at our friend Justin's reply mentioned above for how to reach TD Bank while you're outside of the U.S.
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to hear from you soon and have a good day.
Megan K, Mount Laurel
August 5, 2016 08:02:36 AM