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Lost my debit card. I need to talk to a real person.
February 18, 2015 11:14:45 AM
In reply to Steven, Hamden
Welcome to TD Helps Steven. We are sorry to hear about your debit card and you came to the right place for direction regarding your inquiry! We would be happy to help provide the next step you should take.
If you lost your TD ATM/Visa Debit card, we recommend requesting to close the card immediately. You can do so by calling us at 1-888-751-9000, please select "0" at any point to connect with our live Specialist. Our Specialists are available to you 24/7 and are happy to help. Once your card has been closed we can order you a new card and mail it to you at the address on file. Please note, it may take up to 7-10 business days depending on the post office.
Another option you have to close your TD ATM/Visa Debit card is to visit us at your local TD Store. While you're there to close your card, you could also request a new card and you would be able to receive it immediately at the Store. For hours and locations near you, please take a look here: http://bit.ly/TDStores.
If you have TD Bank Online Banking you can send us a secure message to request a new ATM card. To send secure messages please select the "Customer Service" tab and under "Message Center" please click on the "Send a Message" link. For this particular request, please select the "General Customer Service" for the subject line. In the "Comments/Requests" field, please type in your request.
We hope this helps Steven. Please have a good day and let us know if you have any other questions.
Yen D, Mount Laurel
February 18, 2015 11:19:54 AM