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i'm overseas in thailand and cannot call, lost yesterday in bangkok. Can you cancel?
iain, ocala, florida
September 7, 2015 02:13:57 PM
1 person recommended this |
In reply to iain, ocala, florida
Hi there Iain,
Thank you for reaching out to us and we apologize to hear that you lost your card while away.
Since you're traveling and can't access a phone right now, don't worry as you'll still be able to get in touch with us about this via Secure Message, if your account is enrolled in Online Banking. To write in, please sign in to your account at http://bit.ly/1eaISlq, click the Customer Service tab and use the Send a Message link with your request. We'll be able to close your card once we receive your note. Kindly note that we would like to assist you here, but we won't be able to access your account as TD Helps is not considered a secured forum for your confidential information.
If you find that you do have access to a phone, you may contact us from outside the United States at 1-856-751-9000, or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. For your convenience, we are available 24 hours a day, 7 days a week. The US country code is 1-011.
Once we hear from you and we have closed your card, we can also mail a new card to you at your current location or to your home address, and feel free to ask for instructions on this when you get in touch with us. Or, you'll be able to stop in at any of our Stores when you get back to pick one up. Feel free to find a location nearby you at http://bit.ly/TDStores, and we can issue you one instantly during your visit. We'll also be sure to review your account with you and make sure all transactions are yours.
Thanks again for getting in touch with us, Iain and we hope this helps you right now. Please write back with any other questions or concerns you might have.
All the best to you and we hope you enjoy the rest of your trip!
Kristen P, Mount Laurel
September 7, 2015 02:14:56 PM
In reply to Kristen, Mount Laurel
I attempted what you advised on the secure website, but when I was challenged with a security question, apparently i got the
Answer wrong and i believe I have been blocked. Any solutions? Still in Bangkok soon to be departing for Paris to complicate
September 8, 2015 08:12:45 AM
In reply to Iain, ocala
Good morning, Iain and thanks for your reply.
As you've stated that you were unable to answer one of your security questions correctly, please understand that you will be required to give us a call so we may assist you. To contact us from outside the United States you may call 1-856-751-9000, or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. For your convenience, we are available 24 hours a day, 7 days a week.
Hope you have a nice day!
Sandy D, Mount Laurel
September 8, 2015 08:18:33 AM