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Please cancel card immediately
Lori, Orange city
August 31, 2015 01:01:59 PM
In reply to Lori, Orange city
We're sorry to hear that you've lost your debit card, Lori. We'd be glad to help with the next steps.
If you have not done so already, we recommend contacting us right away to close your debit card for your account security. Our Customer Service Representatives are available 24/7 at 888-751-9000 to assist with closing your debit card.
If you prefer not to call, you are also more than welcome to stop in to any TD Bank Store where we can close your card for you right away. Please find your nearest TD Bank Store and lobby hours here: http://bit.ly/TDStores.
Once your card is closed, if you're at one of our Stores, a Representative will be more than happy to print a new one for you while you wait, as all of our locations are equipped to instantly issue ATM and Visa debit cards for your convenience.
If you reach us by phone, after account verification, our Representatives would also be able to submit a request to have a card mailed to the address we have on file for you. Please keep in mind that depending on your postal office, your new card will arrive within 7-10 business days. Additionally, whether at the Store or by phone, our Specialists would be happy to review your account with you to ensure that no unauthorized activity has occurred.
Please know that we would like to assist you directly however TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to hear from you soon, Lori and have a good day.
Megan K, Mount Laurel
August 31, 2015 01:02:41 PM