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my wallet was lost with my id and bank card. after i get out of work today i was going to see if i can have a new atm card made.. but my id also was lost. what do i need when i go into the bank for a new card
crystle, new haven
December 13, 2014 02:25:00 PM
In reply to crystle, new haven
Thanks for joining us, Crystle. We apologize to hear about your wallet and hope you're able to find it. We're here to help.
First, if you have not done so already, we recommend contacting us right away to close your debit card for your account security. Our Customer Service Representatives are available 24/7 at 888-751-9000 to assist with closing your debit card.
Once that is complete, if you'd prefer to have a new ATM/Debit card for your account right away, you're welcome to stop by at any TD Bank Store location. A Representative will be more than happy to print one for you while you wait. As you mentioned that your ID is also missing, we're happy to let you know that in lieu of a Driver's License you ould also be able to use the following forms of ID:
-State Issued ID with Photo and Signature
-Temporary Driver's License with Photo, Signature and Expiration Date
-Learner's Permit with Photo, Signature and Expiration Date
-Federal Government Employee ID with Photo
-US Government VISA with Photo, Signature and Expiration Date
-US Passport with Signature
-US Armed Forces (Military) ID with Photo
If you're not in possession of any of these forms of ID, we'd also recommend that you connect you’re your local TD Bank Store to determine if there are any other types of identification that can be used. Please find your nearest TD Bank Store with lobby hours and contact information here: http://bit.ly/TDStores.
If you prefer, when you call us as mentioned earlier to close your card, after account verification our Representatives would also be able to submit a request to have a card mailed to the address we have on file for you. Please keep in mind that depending on your Postal Office, your new card will arrive within 7-10 business days. Additionally, our Specialists would be happy to review your account with you to make sure that no unauthorized activity has occurred.
We hope these are helpful options, Crystle. Please let us know what else we can do to help and take care.
Kristen P, Mount Laurel
December 13, 2014 02:29:50 PM