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I scheduled an exam and used my debit card to pay for it about 3 months ago. Today I had to cancel the exam. They can only reimburse me with the card I used to pay for the exam. The problem is the TD Bank debit card I used is cancelled. I was issued a new card after the Home Depot breach. I contacted the exam center and they advised me to contact the bank. Will they be able to credit my account with the old debit card number?
January 18, 2015 02:46:49 PM
In reply to William, Swedesboro
Thanks for joining us here at TD Helps, William. We understand your concern and would be happy to
Although the original TD Debit card that was used is currently closed, we are happy to inform you that you will still be able to receive a refund. Please note, Credits for merchant returns typically takes 3-5 business days to be credited back onto your TD Bank account, in this case it may take longer as the card used was closed.
If the sufficient time has passed and you still have not received the refunds, please feel free to contact us 24/7 at 888-751-9000 or stop by any of the TD Store locations in your area. To find out TD Store locations near you, please visit: http://bit.ly/TDStores. You may also reach out to the merchant directly for more information on their return policy.
We hope this helps, William. Have a great one and please let us know if you have any other questions.
Yen D, Mount Laurel
January 18, 2015 02:53:39 PM