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Steven, Little egg harbor
June 24, 2015 02:10:14 PM
In reply to Steven, Little egg harbor
Hi Steven, it's great to have you here on TD Helps this afternoon.
We'd like to let you know that if you issued an incorrect payment via TD Bank Bill Pay, you may be able to cancel the payment if it has not already been sent or processed. To determine if your payment was already sent, you will first need to sign in to your account by visiting here: http://bit.ly/1eaISlq. After you're logged in, please select the "Bill Pay" tab. If your payment is still in the Pending status, it will be displayed on the right hand side of the page and you will have the option to cancel the payment.
If your payment was already sent and your Biller was issued a physical check which has not yet been presented for payment, you are welcome to place a stop payment on the check through Online Banking. To do so, you will need the check number. Next please click on the Customer Service tab and then Stop Payment. If you have any trouble placing a Stop Payment or if you are unsure of the check number, you are welcome to contact us for assistance. You may call 24/7 at 800-493-7562 and speak with our Tech Support. Or, you may visit a TD Bank Store during lobby hours. For TD Bank Store hours and locations close to you please visit http://bit.ly/TDStores. Another option is to send a Secure Message. To send a Secure Message, please select "Send a message," which is located underneath the Message Center on the left hand side of the page.
If the payment was issued via physical check and it was already processed or it was an electronic payment, we recommend contacting your payee directly to address the situation.
We hope you find this helpful and have a wonderful week!
Sandy D, Mount Laurel
June 24, 2015 02:12:21 PM