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I didn't have electronic statements only selected and was charged a maintenance fee. That put my account below $100.00 and I was charged the fee again. Rather than complain, I called to find out why and the above was explained to me. At that point, I logged in and selected electronic statements only and went to a local branch and made a deposit to get my account above $100.00 and I was just charged a maintenance fee again. I let it go the first time because it was my fault but at this time I would like to know why. Its not my primary account but I would like to keep it open unless this is going to keep happening. If my money keeps being taken from me after going through the proper channels (to my knowledge) then I will close the account. An explanation would be appreciated.
July 20, 2015 12:52:33 PM
In reply to Paul, Bensalem
We understand your concern, Paul and we'd be glad to point you in the right direction.
The monthly maintenance fee is assessed anytime your account balance falls below your daily minimum balance during your statement period. The fee will show on up on the last day of your statement cycle.
As this is pertaining to your account specifically, we ask that you contact us directly so we may discuss your concerns in depth. Please know that we would like to assist you directly; however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
You may contact us via phone 24/7 by dialing 888-751-9000 and after account verification, our Representatives will be happy to review the maintenance fee with you. If you prefer to speak with a Representative in person, feel free to visit us at any TD Store during lobby hours. For Store locations and hours please visit http://bit.ly/TDStores.
You may also send us a secure message via Online Banking. To send a secure message, you must first be enrolled in Online Banking. If you're not currently enrolled and would like to take advantage of this free service you may click here: http://bit.ly/1lU2qfY. Please have your account number, ATM/debit card number and Social Security Number available to complete the enrollment. The page will provide you with step-by-step instructions on how to complete the process. If you have any questions please call us by using the number listed above. Once you are enrolled, you can then send us a secure message by clicking on the "Customer Service" tab, and using the "Send a Message" link.
We look forward to hearing from you, Paul and have a good day.
Megan K, Mount Laurel
July 20, 2015 12:53:12 PM