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I have charges for a $15.00 maintenance fee, what is that for? and how do I make it stop.
Brittany, Mays Landing
September 29, 2015 10:03:35 AM
1 person recommended this |
In reply to Brittany, Mays Landing
Good morning Brittany,
Thanks for joining us today and we apologize for any confusion regarding a maintenance fee on your account.
For some of our accounts, there is a minimum daily balance required in order to avoid a monthly maintenance fee. If the account falls below the required minimum balance at any point during the statement cycle, a maintenance fee would be assessed on the last day of the statement cycle. If you're able to meet the balance requirement each day, you will receive a waiver of that fee for that month.
We encourage you to locate the type of account you have to learn more about the daily balance requirement for it. If this is for your checking account, you can look at our current products here: http://bit.ly/1oXjGgF, or for a savings, these are listed at: http://bit.ly/1hzzhPT.
You could also take this opportunity to see if you have the best account type for your banking needs, and we have Account Selectors that can guide you in the right direction after you answer a few quick questions. For checking accounts, use this selector: http://bit.ly/1vW1xnU and for savings, use this one: http://bit.ly/1sxY9Rd.
Because we're not able to review your account from here since this is considered an unsecured forum , we recommend that you contact our 24/7 Banking Specialists at 888-751-9000 and we would be happy to review your account with you to see why the fee was assessed and to provide options to avoid this going forward.
If you prefer, you can also send a Secure Message through Online Banking with your questions. If you are not enrolled in Online Banking and would like to be, please click here to begin: http://bit.ly/1lU2qfY. Once you are enrolled, please sign into your account at http://bit.ly/1eaISlq and click on the "Customer Service" tab and then select "Send a Message." You can also visit any TD Bank location during lobby hours for assistance as well. Please visit: http://bit.ly/TDStores to find location near you.
We hope this clears it up a bit for you, Brittany. Again, please get in touch with us for any questions at al.
Thanks again for visiting and we hope you have a great day!
Kristen P, Mount Laurel
September 29, 2015 10:05:32 AM
1 person recommended this