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When I take a picture of the check, for some reason the transaction does not make the electronic trip to the bank. I end up having to drive to the bank to make a single deposit.
Gerald, Peterborough, NH
November 1, 2015 01:24:03 PM
In reply to Gerald, Peterborough, NH
Hello Gerald and we appreciate you coming to TD Helps with your question.
For the best results, we ask that you use the most recent version of the Operating System for your phone, as well as the most recent version of the TD Bank App. If either of these is out-of-date, please download a new version; any outdated version may prevent you from using all the available features. It may also be a good idea to remove the app and then reinstall it. If you reinstall the TD Mobile App and it asks for permission to use your camera, please allow this access.
For a list of Frequently Asked Questions regarding our mobile deposit feature, please see: http://bit.ly/1e3jiYF.
If you find that these suggestions do not resolve this for you, we do recommend troubleshooting the issue further with our Tech Support Team 24/7 at 800-493-7562. Or, if you'd like, you're always welcome to visit any TD Bank location during lobby hours. Please visit: http://bit.ly/TDStores to find a TD Bank near you.
Have a splendid day, Gerald!
Sandy D, Mount Laurel
November 1, 2015 01:48:15 PM