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Serge, Coral Springs
November 12, 2015 10:09:20 AM
In reply to Serge, Coral Springs
Thanks for making a stop at TD Helps, Serge.
We are sorry to hear about your wanting to close your TD Savings account and understand that at times, things change. We'd be glad to help.
There are a few options available to you when it comes to closing an account. Prior to closing an account, please be sure to have the account reflect a zero balance with no pending transactions.
If you still have funds in your TD Savings Account and utilize TD Online Banking, you may log into your account here: http://bit.ly/1eaISlq to initiate an Online Transfer. After you log in, please select the "Transfer" tab. Once your Savings account reflects a zero balance, you may send us a secure message by selecting the "Customer Service" tab and then "Send a Message."
Another way for you to transfer funds is by calling our Automated System at 888-751-9000. When calling this number, please input your account number or TD Debit Card. To transfer using our IVR, please use option 3 than select the accounts you would like to work with. If you prefer to have a Specialists assist you, you may select "0" at any point and after account verification, we'd be happy to help! Our Banking Specialists via telephone can also help with your request in closing your TD Savings account.
Please allow 3-5 business days for your request to be process and your account to be closed.
Last but not least, if you prefer to sit with a Specialist, you may visit us during lobby hours here: http://bit.ly/TDStores. Please note, when requesting to close your account at any TD Store, this will be effective immediately.
We hope this helps and hope you enjoy the rest of your day!
Brian M., Mount Laurel
November 12, 2015 10:09:46 AM