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I am traveling in Guatemala, returning home to NYC later today. I do not have access to a phone. I have misplaced or lost my card. Although I have not seen my card in several days, there have not been any suspicious charges. I do have the card number and security code. Please advise about the best way to stop card.
Gloria, New York City
January 4, 2015 02:15:21 PM
In reply to Gloria, New York City
We're glad you connected with us, Gloria. Sorry to hear about your missing card but we'll be happy to help.
Since you're traveling and can't access a phone right now, don't worry as you'll be able to communicate with us directly by Secured Message. If your account is enrolled in Online Banking, you'll be able to send a message regarding your debit card while you're logged in. Please sign in at http://bit.ly/1eaISlq, click the Customer Service tab and use the Send a Message link with your request. We'll be able to close your card once we receive your note.
If you find that you do have access to a phone, you may contact us from outside the United States at 1-856-751-9000, or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. For your convenience, we are available 24 hours a day, 7 days a week. The US country code is 1-011.
Once we hear from you and we have closed your card, we can also mail a new card to you at your request, or you'll be able to stop in at any of our Stores when you get back to pick one up. Feel free to find a location nearby you at http://bit.ly/TDStores, and we can issue you one instantly during your visit. We'll also be sure to review your account with you and make sure all transactions are yours.
Hope these options help you, Gloria and let us know if you have other questions. Safe travels to you and Happy New Year!
Kristen P, Mount Laurel
January 4, 2015 02:17:15 PM