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I was able to use the mobile app successfully one or two times (iPhone 6) and loved it. But the past two times I got an error message when submitting it. I retake the photos - they're perfectly clear - but keep getting the error message.
Sara, Franklinville, NJ
March 10, 2015 04:01:13 PM
2 people recommended this |
In reply to Sara, Franklinville, NJ
Hi Sara, we're sorry to hear you're having trouble with Mobile Deposit and will be glad to direct you on where to go for assistance.
We would like to assist you directly with the error you're getting with Mobile Deposit however, as TD Helps is considered an unsecured forum, we are unable to obtain your personal account information. Therefore, we ask that you contact our Tech Support Specialists 24/7 at 800-493-7562. If you'd prefer to speak to someone in person, you're invited to visit any TD location during lobby hours. To find a TD near you please view our locator here: http://bit.ly/TDStores.
We look forward to hearing from you Sara and enjoy your day.
Colleen B, Mount Laurel
March 10, 2015 04:08:18 PM