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Hello there? How are you? I am a customer, and right now I am in Brazil. I am trying to access my account by mobile app and also by website, and I keep receiving this message "Service Interruption
We are currently experiencing systems issues due to an external interruption, support teams are working to restore services as quickly as possible. This is a service interruption issue which we are monitoring closely. "
What should I do?
February 1, 2018 01:28:17 PM
In reply to ANDRE, Brooklyn
Welcome to the TD Helps community, Andre. We're sorry that you're having difficulty connecting on the app.
We believe that you may be receiving this error message due to your location, as you've mentioned that you are currently in Brazil. We encourage you to change the country in your phone's settings to 'United States', so that you will be able to use our app. If you are still unable to connect on the app, we suggest that you log in through our full website here: https://go.td.com/1eaISlq.
We'd like to help troubleshoot this for you, if you are unable to log in, even once you've tried our suggestions above. You may reach us overseas by dialing (856)-751-9000, or by calling collect from a landline at (215)-569-0518. Our Representatives are available to assist 24 hours a day, 7 days a week.
We hope this information helps you back online, Andre. Please don’t hesitate to reach back out to us on here if you have any additional questions.
Have a nice day!
Natasha M, Mt. Laurel
February 1, 2018 01:29:01 PM