Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
How do you see the check image ? I have a lot of check the same amount. Sometimes the phone or app errors out and will reply with "this check may have been deposited. Yesterday tried it twice, went to bank to check and it was not deposited. Had another error this morning.
Michael, high bridge
June 8, 2015 09:49:26 AM
In reply to Michael, high bridge
It is a pleasure to have you here on TD Helps, Michael.
You'll be able to view images of your checks deposited via TD Mobile Deposit for 30 days following the deposit. These images are available on your TD Mobile App.
Please follow these steps to view any check images:
-On your phone or other mobile device, click on Mobile Deposit when you open the App -Login to your account by entering your login credentials -Please select the Mobile Deposit option -Please select the View Mobile Deposit Receipts -Your mobile deposits made in the last 30 days will be pictured
If you're in need of any check images prior to this time, we'll be glad to assist you. We welcome you to contact one of our Representatives anytime 24/7 at 888-751-9000 to request a front and back copy of the check to be mailed to you. After account verification, our Banking Specialists would be happy help!
You may also send us a Secure Message with your request. To send a secure message, please log in to your personal online banking account here: http://bit.ly/1eaISlq, click on the "Customer Service" tab and then "Send a Message." On the new page, there will be a message field and a drop down menu where you can choose a subject. Once we receive your check copy request, we will mail the check image to your address on file. Please allow 7-10 business days for delivery.
If you are able to visit a local TD Store, you can also request a check copy to be printed. For a listing of Store locations and hours please view: http://bit.ly/TDStores.
If you'll be requesting multiple copies, please see our current Fee Schedule at http://bit.ly/1cTejgt to ensure you're aware of any fees that may apply for a copy request.
We hope this provides some direction, Michael. Have a nice day.
Brian M., Mount Laurel
June 8, 2015 09:50:00 AM