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I JUST DEPOSITED A CHECK VIA MOBILE BANKING. HOWEVER, WHEN I TRIED TO DEPOSIT A SECOND CHECK A MESSAGE CAME UP SAYING I HAVE EXCEEDED DEPOSIT LIMIT. PLEASE EXPLAIN.
May 3, 2016 05:31:22 PM
In reply to PIERRE, HOBOKEN
Thanks for getting in touch with us about this, Pierre! We appreciate the question and we'll be happy to chat with you about our Mobile Deposit feature.
First, we'd like to take this opportunity to remind you that our mobile deposit service has limits, for the protection of ourselves and our Customers. These limits depend on the length of time you've been banking with us and these are the limits you can expect for your personal account.
Please note, the limits are subject to change. We invite you to take a look here: http://bit.ly/1e3jiYF for the current mobile deposit limits and more information along with the Frequently Asked Questions (FAQs) for TD Bank Mobile Deposit.
If you don't believe you've exceeded these limits or if this could be related to another issue, we'd be happy to answer any additional questions you may have about your account. Please call one of our Tech Support Specialists 24/7 at 800-493-7562 whenever it's convenient for you, or you're also welcome at any TD Bank Store near you; please see http://bit.ly/TDStores for your locations. Please note that while we'd like to assist you directly here, we're unable to view your account information as TD Helps is considered an unsecured forum.
You may also send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Hope this will help you clear it up, Pierre! We look forward to talking with you again soon.
Shanika A, Mount Laurel
May 3, 2016 05:32:12 PM