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I use the mobile deposit all the time and i was wondering if there is anyway to see the pictures of the checks that i deposit? or to get any type of statement or report showing the names on the checks that were deposited, i think i missed depositing one but i cant tell without seeing all the checks that i have deposited
January 27, 2016 09:04:59 AM
In reply to Alex, Falmouth
Thanks for reaching us on TD Helps, Alex. We'd be glad to help you obtain check copies.
You'll be able to view images of any checks you deposited via TD Mobile Deposit in the last 30 days from the deposit. These images are available on your TD Mobile App. To view these images, please follow these steps to view any check images:
-On your phone or other mobile device, click on Mobile Deposit when you open the App
-Login to your account by entering your login credentials
-Please select the Mobile Deposit option
-Please select the View Mobile Deposit Receipts
-Your mobile deposits made in the last 30 days will be pictured
If you're in need of any check images prior to this time, we'll be glad to assist you. We welcome you to contact one of our Representatives anytime 24/7 at 888-751-9000 to request a front and back copy of the check to be mailed to you. After account verification, our Banking Specialists would be happy help!
You may also send us a Secure Message with your request. To send a secure message, please log in to your personal online banking account here: http://bit.ly/1eaISlq, click on the "Customer Service" tab and then "Send a Message." On the new page, there will be a message field and a drop down menu where you can choose a subject. Once we receive your check copy request, we will mail the check image to your address on file. Please allow 7-10 business days for delivery.
If you are able to visit a local TD Store, you can also request a check copy to be printed. For a listing of Store locations and hours please view: http://bit.ly/TDStores.
If you'll be requesting multiple copies, please see our current Fee Schedule at: http://bit.ly/1cTejgt to ensure you're aware of any fees that may apply for a copy request.
We hope this helps, Alex and have a good day.
Megan K, Mount Laurel
January 27, 2016 09:06:41 AM