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I have the mobile deposit app on my phone and there always seems to be some issue. It is usually that Mobile Deposit is Temporarily Unavailable. However, last night it told me This Check May Have Already Been Deposited. I called customer service They said it was the same amount as the last one, well that is what happens when you get paid salary.
December 12, 2014 12:11:59 PM
In reply to Rich, Wilmington
Hi Rich, thanks for connecting with us this morning. We're sorry to hear that you're experiencing issues using our Mobile Deposit option.
Since this is considered an unsecure forum, we don't have your necessary account information to best assist you. We recommend reaching out to a Tech Support Specialist at 800-493-7562 Option 3 at your earliest convenience. Our Tech Support team is available 24/7 and can help walk you through your TD Bank Mobile App and Mobile Deposit settings to figure out what may be causing the trouble. We can also go over any Mobile Deposit limits that may apply which could also be causing the response you're receiving.
We invite you to take a look here: http://bit.ly/1e3jiYF for more information along with the Frequently Asked Questions (FAQs) for TD Bank Mobile Deposit.
Hope this helps Rich. And we hope to hear from you soon to troubleshoot the issue. Have a great Holiday!
LiShu R, Mount Laurel
December 12, 2014 12:12:50 PM