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I'm using the TD Bank Mobile App to deposit a cheque to my TD Bank account (It's a USD cheque; I want it in my TD Bank, not TD Canada Trust account). I'm trying to use mobile deposit but I keep being logged out "for my security" before I can complete the deposit. I get logged out:
1. When the app fails to find the front of the cheque and lets me take a photo manually
2. When the app FINDS the back of the check and takes that photo.
I've never been able to take a photo of the back and front and press continue because I get logged out every time. I'm on an Android phone.
Peter, Boston, MA
August 16, 2016 07:40:18 AM
In reply to Peter, Boston, MA
Thanks for contacting TD Helps today, Peter.
We ask that you use the most recent version of the Operating System for your phone, as well as the most recent version of the TD Bank App. If either of these is out-of-date, please download a new version; any outdated version may prevent you from using all the available features. It may also be a good idea to remove the app and then reinstall it. If you reinstall the TD Mobile App and it asks for permission to use your camera, please allow this access.
For a list of Frequently Asked Questions regarding our mobile deposit feature, please see: https://go.td.com/1e3jiYF which could help troubleshoot your issue.
If these suggestions don't resolve this for you, we do recommend discussing the issue further with our Tech Support Team 24/7 at 800-493-7562. Or, if you'd like, you're always welcome to visit any TD Bank location during lobby hours. Please visit: http://go.td.com/1f9DSJR to find a TD Bank near you.
We hope this helps, Peter, and please enjoy the rest of your day.
Customer Service Team, Mount Laurel
August 16, 2016 07:40:44 AM