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I deposited several checks into a checking and a savings account on Saturday. Mobile deposit does not show any receipts over the last 30 days (even though other checks have been deposited through mobile and have cleared the account). The amounts deposited have not cleared my account or show up as pending amounts. Was there a problem with Mobile Deposit on Saturday? I don't want to redeposit them and cause an issue with my account or other people's accounts.
Heather, Maple Shade
July 11, 2017 01:48:04 PM
In reply to Heather, Maple Shade
We're sorry to hear about this, Heather, and we'd be glad to help you connect.
Since you've mentioned that the deposits you attempted weren't located in your Mobile Deposit History, there is a chance that they were not successful.
To determine if the deposits were successful and troubleshoot your Mobile Deposit, we encourage you to reach out to our Tech Support Specialists. You can reach them 24/7 at 800-493-7562.
Please know that we would like to confirm this information with you specifically however TD Helps is considered an unsecured forum. Because of this, we do not have access to your account/personal information to assist directly.
We look forward to hearing from you, Heather. Enjoy your day!
Megan K, Mount Laurel
July 11, 2017 01:48:15 PM