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I recently mobile deposited a check not realizing that i had already deposited it a few months ago. When i realized i thought that the check just wouldn't go through but looking at my account today I realized that it did go through. what should i do?
Mikayla, Willow Grove
February 17, 2018 09:07:36 AM
In reply to Mikayla, Willow Grove
Good morning, Mikayla, and thanks for bringing this to our attention.
We understand that sometimes mistakes like this can happen, and in the event that they do, please don’t worry, as we're here to help.
So that we may correct this error, we'd like to recommend that you contact us as soon as possible. You have a couple different ways in which you're able to do so, and we invite you to use the method you find the most convenient.
First, you're welcome to call 1-888-751-9000 to speak with one of our knowledgeable Banking Specialist. For your convenience, they're here to help 24 hours a day, 7 days a week. You may also visit your nearest TD Store location to speak with a Customer Service Representative, during lobby hours. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
If you're unable to call or visit a Store location, that's okay, as you may always send us a secure message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, towards the right hand side of your screen, you should see a 'Your Secure Messages' section. To send a message, simply click 'Send us a secure message.'
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We apologize that we're unable to directly assist you via TD Helps, Mikayla, but we look forward to hearing from you at your earliest convenience, and assisting you with having this error corrected.
Thanks again for bringing this to our attention, and we hope you have a good weekend.
Brittany M, Mount Laurel
February 17, 2018 09:08:41 AM