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Trying to make a mobile deposit - Got Err 11852 - Can't use back camera (Iphone 6). Camera does work, and Citibank App works. I deleted the TD Bank App and re-installed - same error. Any thoughts ?
Ken, Flushing, NY
December 17, 2014 05:47:47 PM
In reply to Ken, Flushing, NY
Thank you for reaching out to TD Helps today, Ken! We're sorry for any trouble that you are having with our mobile app and we'll be glad to guide you in the right direction for assistance.
Given the specific error code, we recommend contacting our 24/7 Tech Support Specialists at 800-493-7562 at your earliest convenience. Once our Specialists verify your account information, they'll be able to troubleshoot the error. If you are unable to contact us via telephone, feel free to stop by any TD Bank location during lobby hours. Please visit: http://bit.ly/TDStores to find a TD Bank near you.
We hope this helps you, Ken and come by any time that you have a question. Take care and have a good one!
Katherine G, Mount Laurel
December 17, 2014 05:49:43 PM
In reply to Katherine, Mount Laurel
You have to go into your phone settings, scroll to the TD App, and turn on the camera option.
December 26, 2014 01:16:17 PM