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I had made a purchase online. Paid for it with my debit card. I haven't received my purchase and the vendor seems to be giving the run around. Apparently the package was lost in the mail. I do have a tracking number but the post office said it's not my repsonsibility because I was not the sender. How do I get the money back into my account beings I never received my purchase?
January 10, 2015 10:18:13 PM
In reply to Cheryl, Clifton
We are glad you were able to make it to TD Helps with your inquiry Cheryl and would be happy to help point you in the right direction.
To best assist you, please feel free to call 888-751-9000, 24/7 to speak with one of our Banking Specialists. After account verification they'd be more than happy to review your account with you and look into disputing this transaction, and offer any other possible options as well. Also, you may visit any TD Bank Store to have your account reviewed in person. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores.
As this is pertaining to your specific account, we would need to review this further with you. Please understand that although we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
If you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you have not enrolled, please call us 24/7 at the number listed above to speak with our Banking Specialists. If you are enrolled for our BusinessDirect Online Banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message.
If you have any other questions, please do not hesitate to ask. Enjoy your weekend.
Justin B, Mount Laurel
January 10, 2015 10:26:35 PM