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How do I retrieve money sent to me through Zelle? sent from someone's chase account to me. They did not have my bank information though. Is that possible?
October 25, 2017 01:16:54 PM
In reply to Richard, Pittsford
Thanks for joining us on TD Helps today, Richard. We'll be happy to help.
Friends or family members may send you money through Zelle, or Send Money, even without having your account and routing number. You may receive funds through Zelle/Send Money by your phone number or email address. With that being said, if your friend or family member has sent you a transfer, it's likely that you would receive notice of this transfer by email or text. Great thing is, this service is completely free!
As you mentioned that you are unable to log in to your online banking, we kindly ask that you contact us directly at 800-493-7562, available 24/7. Upon proper account verification, you may be assisted with logging back in to your account, and checking the status of your Send Money transfer. It may be best that you have a computer or internet access handy while you're on the phone, so that you can be walked through how to enroll in Send Money, and receive your transfer!
In addition to calling, you may also visit your local TD Bank Store. To view our Store locations and hours, please click here: https://go.td.com/2i2N63a.
We hope this helps, Richard, take care.
Natasha M, Mt. Laurel
October 25, 2017 01:17:26 PM