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Hi! I was with another bank and I became a TDbank costumer 3 days ago. Now, my boss paid me yesterday with zelle and it was still saved my other bank account-now closed. And I can't change my info with the tablet. I have no phone. How can I do to get the money he sent me? Thank you
Elena, Morris Plains
December 9, 2017 07:23:47 AM
In reply to Elena, Morris Plains
Welcome to TD Helps, Elena.
We're so sorry to hear that your paycheck was credited to a closed account. As you mentioned that your closed account was held with another financial institution, we'd like to recommend that you connect with them directly. In the event that your financial institution is unable to assist you, you may also wish to speak with your boss for further assistance.
We sincerely apologize for any inconvenience this may cause; however, please understand that we are only able to access transactions that may have been performed to or from a TD Bank account.
As a friendly reminder, our Banking Specialists are here to help, 24/7, and can be reached by simply dialing 1-888-751-9000. You're also welcome to visit a TD Store location to speak with a Customer Service Representative, during lobby hours. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
Thanks for stopping by TD Helps, Elena.
Take care, and enjoy your weekend.
Brittany M, Mount Laurel
December 9, 2017 07:24:07 AM