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It was to my understanding upon signing up for convenience checking as long as I had 100 dollars in my account I would not be hit with a maintenance fee. I have been hit for the past two months and im sure several others. can you explain this better to me
January 13, 2015 02:27:34 PM
In reply to Athena, Arnold
Thanks for connecting with us via TD Helps, Athena. We're sorry for any confusion but would be glad to help clarify your question.
On some of our Checking accounts, including the Convenience Checking, there is a minimum daily balance required in order to avoid a monthly maintenance fee. If the account balance falls below the required minimum balance on one day or more during the statement cycle, the maintenance fee would be assessed on the last day of the statement cycle.
Because we do not have access to your personal information since this is considered an unsecured forum , we encourage you to contact our 24/7 Customer Service line at 888-751-9000 and a Banking Specialist would be happy to review your account with you.
If you'd prefer, you also have the option of sending a Secure Message through Online Banking so that we can further assist with your inquiry. If you are not enrolled in Online Banking and would like to be, please click here to begin: http://bit.ly/1lU2qfY. Once you are enrolled, please sign into your account at http://bit.ly/1eaISlq and click on the "Customer Service" tab and then select "Send a Message." You may also visit any TD Bank location during lobby hours for assistance as well. Please visit: http://bit.ly/TDStores to find location near you.
Hope this clears it up a bit for you, Athena and let us know if you have further questions. All the best and have a great day.
Kristen P, Mount Laurel
January 13, 2015 02:28:28 PM