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from the account back to my Canadian account and now wish to close this account . I called this morning , got a rep and told him what I needed , was put on hold and waited for 15 mins and finally hung up as no one came back to me with a response . Can you help me on this , as I do not wish to spend another half hour on the phone closing this account .
Patrick, Calgary , alberta
May 5, 2016 06:27:54 PM
In reply to Patrick, Calgary , alberta
Hi Patrick, thanks for coming by TD Helps. We would hate to lose you as customer however, we'd be happy to help.
Please note, if you're closing your account due to moving far from a TD Store, we have options to maintain your account. TD Bank offers Bill Pay, Online, and Mobile Banking. Check http://bit.ly/1lnLZE5 for more details. If you are dissatisfied with the account type you have, take a look athttp://bit.ly/KmmHe7 to see if there is an account that can better suit your needs.
Since you mentioned that you do not live close to a TD Store, we'd like to review several options you have to close your account. Your first option is to contact Customer Service and our Banking Specialists at 1-888-751-9000, available 24/7. You can also send us a secure message via your Online Banking. If you have not enrolled, you can do so for free by following this link:http://bit.ly/1lU2qfY. You will need your account number, Social Security number, your email address and your current TD ATM/Debit card. If you run into any problems enrolling or if you do not have a TD ATM/Debit card to enroll online, please call us 24/7 at 800-493-7562 to speak with our Digital Banking Specialists. Once you've successfully enrolled and after you log onto your Online Banking, on the left hand side, you should see and option to "Send a secure message" located in the “Message Center. As always, you can also stop by any TD Store for this request.
Another option would be requesting your account to be closed by mail. Please mail your written, signed, and notarized request to:
TD Bank, N.A.
(Home Store Address)
(Home Branch Telephone Number)
Please be sure to provide your account number so we may issue you a check for the remaining funds in your account as well as your final statement. If you are unsure of which Store is your Home Store, take a look at: http://bit.ly/TDStores for hours and locations or please contact our Customer Service line at the telephone number listed above.
We hope this helps Patrick.
Shanika A, Mount Laurel
May 5, 2016 06:28:59 PM