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I set up automatic payments for all of my various accounts. Some of them work, some of them wont even let me re-setup the payment plans. Example: I have a car payment. Though I set up a payment on their website they have not received any of them. I spoke with a rep and they suggested that perhaps the routing/acct number may be incorrect. I have double checked and they are correct. The rep mentioned I need an authorization form for them to acknowledge my acccount?
What is the procedure here?
January 12, 2018 02:05:20 PM
In reply to Dmytro, Poughkeepsie
Welcome to the TD Helps Community, Dmytro!
We'll be sure to help!
There could be a list of reasons why your payments aren’t successful. An example could be that you are entering an invalid account number.
We'd like to inform you that TD Helps is considered an unsecured forum. Since your inquiry is account specific, we ask that you call our Banking Specialists directly for assistance. Specialists can be reached 24/7 at 888-751-9000, and will be more than happy to help.
You are also able to visit any TD Store during lobby hours to discuss your account payments in person. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
We look forward to speaking with you, Dmytro!
Alara B, Mount Laurel
January 12, 2018 02:08:42 PM