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Could someone explain why my account is not working?
sharon, New York
December 30, 2017 07:33:24 AM
In reply to sharon, New York
Happy Saturday, Sharon, and welcome to TD Helps.
We're so sorry to hear that you're having trouble making purchases, and based on the information you have provided, it sounds as though you may be attempting to use your TD Bank Debit Card.
Debit cards may be declined for a few reasons, including the incorrect information having been entered, a problem with the merchant directly, the card having passed it expiration date, unavailable funds, or even a temporary block having been placed on the card due to potential fraudulent transactions.
While we would like to confirm with you directly why your card may be getting declined when attempting to make purchase, please understand that TD Helps is currently not considered a secure forum of contact, and so that we may better assist you, we'd like to recommend that you connect with us directly.
You're first welcome to call and speak with one of our knowledgeable Banking Specialists, who can be reached by simply dialing 1-888-751-9000, and are available 24 hours a day, 7 days a week for your convenience. You would also have the option of visiting a TD Store location, during lobby hours, to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
If you're unable to call or visit a Store location, please don't worry! If you currently have access to your Online Banking, you may also send us a Secure Message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We apologize that we couldn’t assist you directly, Sharon, but we look forward to speaking with you soon.
Take care, and have a great weekend!
Brittany M, Mount Laurel
December 30, 2017 07:33:42 AM