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my online access has been locked up due to a security question. I spent 2 1/2 hours in a local branch ref. this same problem last week and was advised after it was fixed. I go on line today and the same thing happened today again. I need this fixed.
Steven, boca raton
August 31, 2017 02:58:37 PM
In reply to Steven, boca raton
We’re sorry to hear that you're having trouble logging in, Steven.
The responses to your online security questions are case sensitive to how they were originally set up. When responding to those questions, always ensure your Caps Lock key is off and that you're using the proper case for your responses.
We would be happy to unlock your online banking for you. We can also reset your password and security questions, as necessary, by phone or in any of our Stores. Please call our Tech Support Team at 800-493-7562. We're available 24 hours a day, 7 days a week to help with any online question you may have. To be assisted in person, stop in to see us at any of our Stores. To find one near you, please click here: https://go.td.com/1nq31dc.
We look forward to hearing from you soon so that we can resolve this for you. Take care, Steven.
Candice A, Mount Laurel
August 31, 2017 02:59:00 PM