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My account has been placed on a 6 day verification hold ,today the hold was suppose to be released but it wasn't ? . What's the issue ? It was a mobile deposit I made on May 8th. When will my funds be available ? I went to a branch already....
Kevin, New York
May 18, 2017 02:33:19 PM
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In reply to Kevin, New York
We understand your concern, Kevin, and we'd be glad to discuss funds availability with you.
There are instances in which check deposits may be held longer than a business day for verification purposes such as large check deposits or new account holds.
We recommend taking a look at our Personal Deposit Account Agreement here: http://go.td.com/1kb17UQ. On pages 40-44, you can find our Funds Availability Policy along with information about when you'll have access to deposits as well as extended holds.
If this information doesn't clear things up and you still have questions about your specific deposit, we recommend contacting us directly. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope this helps, Kevin, and have a good afternoon.
Megan K, Mount Laurel
May 18, 2017 02:34:03 PM