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August 2, 2014 01:04:05 PM
In reply to chad, salem
Hello Chad! We're happy to see you here on TD Helps!
We're sorry that you are locked out of Online Banking! We would be happy to help guide you in the right direction.
If you are unable to log onto your Online Banking, that’s okay! You can contact us at 1-800-493-7562 to speak with a Digital Banking Specialists who are available to you 24/7 for your convenience. After account verification, our Specialists would be happy to help! You may also visit us during lobby hours for further assistance. For hours and locations near you please take a look at: http://bit.ly/TDStores.
A few tips to consider that may help you with remembering your security questions include:
§ Only selecting security questions that are meaningful to you. For instance, if your pets are more important to you than your first car, select the pet question.
§ Avoiding abbreviations in your answer, like "Rd." instead of "Road".
§ Answers to your security questions are not case-sensitive. So you only have to remember the answer - not whether or not you capped any of the words in your answer.
For additional security question tips and other helpful hints for answering your security questions you can visit: http://bit.ly/1ikiYdw .
We hope this is helpful to you and enjoy the rest of your day, Chad!
Sandy D, Mount Laurel
August 2, 2014 01:05:33 PM