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I am in other country now. I have forgotten my password and my online account was locked.
How can I reset my password if the system is writing "At this time, we are unable to process your request to reset your password...."?
How long my account will be locked? Can I try again for next time?
Anna, Grande Prairie
August 17, 2015 12:58:40 PM
In reply to Anna, Grande Prairie
We're sorry to hear that you've been locked out of your online account, Anna. We'd be glad to point you in the right direction.
To best assist you, we ask that you reach out to us directly. You are able to reach out to our Banking Specialists from overseas by dialing 856-751-9000 or 215-569-0518 collect from a land line phone. After account verification, our Representatives will be glad to help you regain access to your online account.
Please know that once your online account is locked, access will be restricted until you speak with a Representative. We apologize if this causes any inconvenience.
We hope to hear from you soon, Anna and have a good day.
Megan K, Mount Laurel
August 17, 2015 12:59:20 PM