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January 23, 2015 10:29:04 AM
In reply to Jo, lakeland
Hello Jo and thanks for reaching out to TD Helps today.
Based on your message, it sounds like you may have enrolled in our TD Debit Card Advance service. If so, we'd like to invite you to check out: http://bit.ly/1voNBCy to find out more about this service. If you have a Checking account with us and are already enrolled in this service, you may be able to authorize a one-time transaction or an ATM withdrawal on your debit card when you don't have sufficient funds in your account to cover it. The Frequently Asked Questions for this service can be found here: http://bit.ly/1sXNJNf, and you can also find additional details here: http://bit.ly/Yv0ulC. Please note that the approval or decline of a transaction will be at the Bank's discretion.
As you also mentioned that your card was declined as "restricted", we recommend contacting us at 888-751-9000, although our Banking Specialists are available 24/7 to speak with you, you may wish to contact us at your earliest convenience to have the restriction removed from your card. After account verification they'd be more than happy to review your account and your debit card with you. Also, you may visit any TD Bank Store to have your account reviewed in person. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores. As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
Let us know if you have any further questions. We are always here to help. Have a pleasant day.
LiShu R, Mount Laurel
January 23, 2015 10:30:05 AM