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For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
Alexandra, Floral park
October 21, 2014 12:52:50 PM
In reply to Alexandra, Floral park
Welcome to TD Helps, Alexandra!
If your online access is locked, it means the password or answer to the security question may have been entered incorrectly multiple times. We'd be happy to help you get back up and running with TD Bank Online Banking or even TD Bank BusinessDirect. Please contact our Digital Banking Team 24/7 at 1-800-493-7562. After one of our Specialists has verified you with the proper identification information, they’ll be able to assist you in gaining access to your Online Banking.
If you are unable to contact us via phone, you can always visit your local TD Bank Store during lobby hours. Visit http://bit.ly/TDStores to find a location near you.
A few tips to consider that may help you with remembering your security questions include:
-Only selecting security questions that are meaningful to you. For instance, if your pets are more important to you than your first car, select the pet question.
-Avoiding abbreviations in your answer, like " LBI." instead of " Long Beach Island ".
-Answers to your security questions are not case-sensitive. So you only have to remember the answer - not whether or not you capped any of the words in your answer.
For additional security question tips and other helpful hints for answering your security questions you can visit: http://bit.ly/1ikiYdw
When creating your new password, here a few tips we can share with you:
-Use a combination of numbers, letters and special characters, but no spaces
-Your password should be unique. Memorize it and do not disclose it to anyone else
-Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
-Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
Hope this helps answer your question and have a great day!
Brian M., Mount Laurel
October 21, 2014 01:04:41 PM