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January 5, 2018 01:51:00 PM
In reply to Judy, Epsom
Good afternoon, Judy.
We appreciate you bringing your concerns to TD Helps, and we hope you and your family remained safe during the recent snow storm that hit your area.
We understand your concern with being assessed an overdraft fee, and please understand that, at this time, TD Helps is not considered a secure forum of contact. Because of this, we are unable to review your account with you directly; however, we'll be happy to provide you with some information in regard to how these types of fees may be assessed, and how to avoid them.
Currently, TD Bank processes transactions chronologically, based on the date and time that they were initiated to your account. Should a transfer or deposit be initiated after a transaction has already caused your account to become overdrawn, a fee may be assessed to your account. Because of this, we like to recommend making any deposits or transfers before any transactions may occur that will bring your account balance below zero.
Here at TD Bank, we offer a couple different Overdraft Services, and we'd like to invite you to check out the link here: https://go.td.com/2EZsgfU to learn more, and determine if any of them may suit your needs and help you prevent overdraft fees from being assessed in the future.
In the event that your account was in fact accessed an overdraft fee, and you'd like to speak with one of our Specialist in further detail about your account, you're more than welcome to do so!
Our Banking Specialists are here to help 24 hours a day, 7 days a week, and can be reached by simply dialing 1-888-751-9000. You may also visit a TD Store location, during lobby hours, to speak with a Customer service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
If you're unable to call or visit a Store location, we understand, and would like to recommend that you then send us a secure message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We sincerely hope you found this information helpful, Judy.
Stay warm, and thanks again for stopping by TD Helps today.
Brittany M, Mount Laurel
January 5, 2018 01:51:32 PM