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I am being asked for the name of the city my first elementary school was in. Despite knowing where my wife and I both went to school, the answer is not being accepted
April 21, 2015 08:25:30 AM
In reply to Eric, Fellsmere
Thanks for dropping by TD Helps, Eric. We'll be happy to point you in the right direction in order to regain your online banking access.
To best assist you, we ask you please contact one of our dedicated Specialists 24/7 at 888-751-9000 who can assist you after account verification. If you are a TD Bank BusinessDirect user and currently viewing your account(s) from here: http://bit.ly/1rvBmq8, please feel free to contact us 24/7 at 800-493-7562, option 2 for immediate assistance. Please understand that we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
Please keep in mind that answers to your security questions are not case-sensitive; however they do require the answer you originally provided for the question. A few tips to consider that may help you with remembering your security questions and answers include:
- Only selecting security questions that are meaningful to you. For instance, if your pets are more important to you than your first car, select the pet question.
- Avoiding abbreviations in your answer, like "Rd." instead of "Road".
- Answers to your security questions are not case-sensitive, so you only have to remember the answer - not whether or not you capped any of the words in your answer.
For additional security question tips and other helpful hints for answering your security questions you can visit: http://bit.ly/1ikiYdw.
If you're referring to logging into tdcardservices.com, you may contact a TD Credit Card Specialist 24/7 at 888-561-8861. Our Specialists here can also get you back online in a matter of moments!
Additionally, you are always welcome to visit your local TD Bank Store during lobby hours for assistance with online banking or any other banking inquiries. Please visit http://bit.ly/TDStores to find a location near you.
Last but not least, if the online banking profile was set up under your wife's information, we recommend asking her to reach out to us directly for assistance.
Let us know if you have any other banking questions. Have a fabulous day!
LiShu R, Mount Laurel
April 21, 2015 08:27:37 AM