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this until monday. same day 3 debit payments hit. my acct clearly shows deposit with balance of $531 prior to debits. however you charged me $105 insufficient funds!!! please explain to us......
November 21, 2014 03:42:39 PM
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In reply to tammy, Orlando
Welcome to TD Helps, Tammy. We're glad to go over mobile deposit funds availability with you.
In most of the cases, when your mobile deposit is made before 8pm EST on a business day, funds will be made available the following business day. If your deposit is made after 8pm EST on a business day or on any weekend or Federal Holiday, the next business day will be considered the deposit date. For example if you make a mobile deposit on a Saturday, the deposit date will be Monday, since that is the next business day; your funds would then generally be available on Tuesday morning. If Monday is a Federal holiday, the transaction will post Wednesday morning. For more information, take a look here: http://bit.ly/1ff8byL (the deposit availability details are listed in sections 2 and 3).
Please keep in mind that $100 same day availability for deposits do not apply to Mobile Deposits. For more information on funds availability and deposits that may be applied for longer delays, please take a look here for our Personal Deposit Account Agreement: http://bit.ly/1kb17UQ (Pg. 38-41). You may also contact Customer Service at 888-751-9000, 24/7 for more information, or visit your local TD Bank Store, http://bit.ly/TDStores.
To best assist you, we recommend calling us at 888-751-9000, 24/7 to speak with one of our Banking Specialists. After account verification they'd be more than happy to review your account with you. Also, you may visit any TD Bank Store to have your account reviewed in person. As this is pertaining to your specific account, we would need to review this further with you. As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
Also, if you are enrolled for online banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you have not enrolled, please call us 24/7 at the number listed above to speak with our Banking Specialists. If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message.
Please reach out to us again though if you have any further questions. Have a great weekend!
LiShu R, mount laurel
November 21, 2014 03:43:38 PM