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I need help with depositing a check. My phone number is XXX-XXX-XXXX
May 3, 2016 09:41:35 AM
In reply to Howard, Williamstown
We're sorry to hear that you're having trouble, Howard. We'd be glad to point you in the right direction.
We'd first like to share some helpful tips that may help you use the Mobile Deposit feature.
Some mobile devices, especially iPhones, have a privacy setting which may disable the camera function for the TD Bank App. We'd recommend reviewing your mobile settings to ensure that they are allowing the use of this feature; for an iPhone, please follow this chain: Settings-TD Bank (US)- Privacy to confirm if you're allowing the app access to your camera.
Additionally, we'd also suggest that you use the most recent version of the Operating System for your phone, as well as the most recent version of the TD Bank App. If either of these is out-of-date, please download a new version; any outdated version may prevent you from using all the available features. Also, if you reinstall the TD Mobile App and it asks for permission to use your camera, please allow this access.
Finally, for a list of Frequently Asked Questions regarding our mobile deposit feature, please see: http://bit.ly/1e3jiYF which could help troubleshoot your issue.
If these suggestions don't resolve this for you, we do recommend discussing the issue further with our Tech Support Specialists 24/7 at 800-493-7562. Or, if you'd like, you're always welcome to visit any TD Bank location during lobby hours as well. Please visit: http://bit.ly/TDStores to find a TD Bank near you.
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope this helps, Howard and have a good day.
Megan K, Mount Laurel
May 3, 2016 09:42:08 AM
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