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February 12, 2015 04:19:29 PM
In reply to Fernando, Philadelphia
We're sorry to hear that your card isn't working, Fernando. We'd be happy to point you in the right direction.
When traveling, we always advise for you to provide us with the dates and destinations of your travels so we may notate your account. Sometimes, even when a note is placed on your account, our automated advanced fraud early warning systems may block your debit card until we are able to verify the transaction with you.
To determine why your card is not working right now, we would need to review the account with you. A convenient way to contact us while you are out of the country is to send us a Secure Message from within your Online Banking account. Please log in here: http://bit.ly/1eaISlq, and then visit the Customer Service tab. Please find the Send a Message link in the left column and message us with your concerns. If you have not yet given us your travel locations and dates, we recommend sending this information in your note.
If you are not enrolled, you may do so here: http://bit.ly/1lU2qfY. Keep in mind that you will need your account number, ATM/Debit card number, Social Security Number and email address to complete the enrollment. Once complete you will have immediate access to your account. If you have any trouble enrolling, please contact the 24/7 number listed below or visit a TD Store when you return from your trip. For Store locations and their hours please visit http://bit.ly/TDStores.
If you don't have online access at this time, you're welcome to reach one of our Banking Specialists for assistance, 24/7. From outside the United States please use 1-856-751-9000, or call us collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. The US country code is 1-011.
We hope this helps, Fernando and talk to you soon.
Megan K, Mount Laurel
February 12, 2015 04:20:53 PM