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My available balance is $0.00 but there is pending transactions of ($206.45). Does that mean I owe the bank that amount?
June 27, 2016 07:47:06 AM
In reply to Tamila, Westfield
Thanks for sending us your question today, Tamila.
Your "Account Balance" is the true amount of money in your account at the start of any given business day. After all pending transactions are deducted from that Account Balance, your "Available Balance" is the amount of money in your account you can use without incurring an overdraft charge. With that being said if your available balance is at zero dollars, you do not owe any money.
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
If you have any additional questions, as this is pertaining to your account specifically we ask that you contact us directly for assistance. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
We appreciate you submitting your question and have a great day, Tamila.
Alara B, Mount Laurel
June 27, 2016 07:47:25 AM