Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
This charge is very unusual as I haven't required any services. Would like a reason for this charge.
November 20, 2016 07:11:06 AM
In reply to Elsie, Middletown
Thanks for stopping by TD Helps, Elsie. We'll be sure to provide some helpful information regarding the service charge you received.
On some of our accounts, there is a minimum daily balance required in order to avoid a monthly maintenance fee. If your account falls below the required minimum, the maintenance fee would be assessed on the last day of your statement cycle.
We do offer different types of accounts, each of which has its own balance requirement. We encourage you to review our Checking accounts here: https://go.td.com/2dGGQyq and our Savings accounts here: https://go.td.com/24Ce1V3 to locate yours. Please note balance requirements apply to each account individually unless otherwise noted with "combined minimum balance."
Because we do not have access to your personal information since this is considered an unsecured forum , we encourage you to contact our 24/7 Customer Service line at 888-751-9000 and a Customer Service Representative would be happy to review your account with you to determine why the fee was assessed.
If you'd prefer, you also have the option of sending a Secure Message through Online Banking. If you are not enrolled in Online Banking and would like to be, please click here to begin: https://go.td.com/1lU2qfY. Once you are enrolled, please sign into your account at https://go.td.com/1eaISlq, and click on the "Customer Service" tab and then select "Send a Message." You may also visit any TD Bank location during lobby hours for assistance as well. Please visit: https://go.td.com/1f9DSJR to find locations near you.
We hope this information helps a bit. Have a great day, Elsie.
Alara B, Mount Laurel
November 20, 2016 07:12:38 AM