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May 19, 2015 03:20:49 PM
In reply to Liz, NYC
Welcome to TD Helps, Liz and we'll be glad to help you out with setting up a new account.
To start, we'd like to make sure that you know since you already have your own personal accounts with us, you can add a second signer onto one (or both) of these accounts simply by stopping by your nearest TD Bank location during lobby hours. Both signers would need to stop by with a valid photo ID and we could then add one of you onto the other's account. This could be a great alternative if opening up a new account is not necessary. To find a TD Bank near you, visit: http://bit.ly/TDStores.
If you do still want to open a new account with us, you may want to review the many different types of Checking accounts TD Bank has to offer. Click here: http://bit.ly/Wczmq0 for a list of Checking accounts that we currently offer and for help with a personalized recommendation click here: http://bit.ly/1pJT9I9 to use our Checking Selector Tool.
Once you have decided on the best account the fits your banking needs, to open a joint account, we ask that you visit a TD Store during lobby hours for assistance. Again, please be sure that both signers are present for the account opening process and please bring your photo IDs, such as a Driver's License, State ID and/or a US Passport with you.
If you decide that you do want to close your individual accounts, there are a few ways you can. After the accounts are brought to a $0 balance, you can call us anytime 24/7 at 888-751-9000. After authentication of your account, a Specialist would be happy to assist. Or, you can send us a Secure Message through your online banking profile by logging in here: http://bit.ly/1eaISlq. Just click on "Send a secure Message' located under the "Message Center" on the left-hand side. Again, please know that you can request that your account be closed via Secure Message only after it has been brought to a zero balance.
Alternatively, if you're stopping by a TD Store to open your new joint account or adding a signer to one of your existing accounts, you can simply request that any of your other accounts be closed and the balance transferred at that time.
In regards to debit cards, as you both will need to go to a Store location to setup your new account or add a signer onto your existing account, you can simply request an instant-issue card when you come by to see us. If you don't pick one up when you're there, you're more than welcome to call us anytime at the number above and we would be glad to have a card mailed out to your address on file.
Hope you find this helpful and have a nice day Liz!
Brian M., Mount Laurel
May 19, 2015 03:22:10 PM