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create one, it says one already exists (under my boyfriend's name). How do I create my own online banking to view the shared account?
January 21, 2015 01:31:53 PM
In reply to Hannah, Philadelphia
Thank you for reaching us on TD Helps, Hannah. We'd be happy to help.
Online Banking profiles are determined by the Social Security number of the account holder that initially set up the online account. Based on your question, it sounds as though you originally set up your online access under your name. This being said, it sounds like your boyfriend would need to use his information to enroll in Online Banking so you may have separate profiles.
If you are unsure as to who originally enrolled in Online Banking or you need help enrolling, we ask that you contact us directly for assistance. You may do so 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours for help. For Store hours and locations near you please visit http://bit.ly/TDStores.
We hope to hear from you soon, Hannah and have a good day.
Megan K, Mount Laurel
January 21, 2015 01:32:41 PM